Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Accounting Associate to join our team. This position will report to our agency located in Richmond, VA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
- Maintain the “SSC Support Hub” (aka the SCC Help Desk on the Jira Platform).
- Develop AMS knowledge – initially all calls will be forwarded to SSC Leads, Ops Leads or the appropriate person as your knowledge evolves you will be able to be self-efficient and answer some questions.
- Point person concerning the development of the SSC Support Hub (aka the SCC Help Desk on the Jira Platform).
- Provide activity logs of questions asked, in progress and resolved – allowing for evaluation of process and training opportunities for Hilb Employees to eliminate questions/tickets.
- Develop resource tools/documents which will assist with directing people on how to solve questions.
- Contribute to a positive workplace environment.
Qualifications:
- Proactive Research.
- Work with a sense of urgency with follow up.
- Strong Communication Skills.
- Interact with all contacts in a very professional manner.
- Cultivate a “problem solved” relationship between Ops and the SSC.
- Ability to work independently, as well as be a team player demonstrating collaboration
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
