Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Claims Consultant or Junior Claims Consultant to join our team. This hybrid position will report to our agency located in Ardmore, PA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team.
Responsibilities:
- Provide day to day support and advocacy in guiding client through the claim process, including reporting, negotiation through settlement /resolution of the claim.
- Act as a claims advocate and liaison for clients.
- Proactively monitor claims activity, action plans and reserves, drive outcomes and facilitates resolutions.
- Manage the client’s current claims’ management program, including property managers, brokers, financial institutions, carrier, third-party administrator, third party vendors, adjuster contracts and internal processes and provide advice on enhancements.
- Own the RMIS and/or other claims data management system; obtain loss data, keep up to date; train others, etc.
- Provide regular updates to the client as schedule and on an ad hoc basis.
- Manage tenant loss data and work with third parties, as needed.
- Develop, maintain, and enhance strong working relationships with Insurance Carriers, Third Party Administrators, Clients, and Account Team.
- Assist and when appropriate lead claim strategy meetings, which include review of key claims driving loss history or impacting client’s bottom line.
- Assist in managing claim audits and subrogation services, if applicable.
- Provide technical support by conducting coverage review of applicable insurance policy and reservation of rights/ denials from insurance carriers and determine any opportunity for advocacy of coverage and then assist with such advocacy.
- Work with insurance carriers to establish claim protocols that establish proper claim handling, reserve standards and settlement authority.
- Assist in completing and analyzing the client’s loss history and provide advice to Claim Consultant, Account Executive, and client on managing total cost of risk.
Qualifications:
- College degree preferred.
- 2-4 or more years of experience in the insurance industry or legal profession
- Detail-oriented and exceptional organizational and computer skills, especially Excel.
- Excellent interpersonal, time management, analytical, written, and verbal communication and problem-solving skills.
- Self-starter, flexible, able to multi-task and handle responsibilities with minimal
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
