Customer Service Representative

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Customer Service Representative to join our team. This position will report to our agency located Indian River, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-seat position.

Responsibilities:

• Be the first point of contact for our company, working with and assisting customers.
• Provide administrative support across the organization.
• Ensure that all receptionist responsibilities are completed accurately & delivered promptly with high accuracy.
• Process customer payments and answer questions pertaining to invoices

Qualifications:

• High school degree
• Experience in a front office, preferably handling receptionist duties
• Solid communication skills
• Capacity to organize, multitask, prioritize & work under pressure
• Professional appearance

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.